Availability & ordering

Product availability indicators – importance

The customer is informed about the availability of products / services through appropriate verbal indications posted on the page of each product / service in the online store as follows:

INDICATIONS AVAILABLE FOR PRODUCT SALE

1) Available for shipment: The product is available for shipment to a place of receipt specified by the customer *

2) Available only in store: There is no possibility to place an order through the online store. If the customer is interested, he can visit the physical store of the company where the product is located. *

3) Available for collection: The product is only available for collection from the listed physical stores *

4) Available for collection by click away: The product is available for collection from the special service point located outside the stores where it seems available. *

* In any case where the available piece of product to be ordered is equal to one (1) it would be good to contact the physical store, at 2310 748.938 to confirm availability.

INDICATIONS NOT AVAILABLE (temporary or permanent)

1) Not Available for Shipping: The product is not available for shipment to the customer.

2) Expected soon: The products are not ready for delivery because we do not have stock. They need to be ordered from the supplier. They are sent after the collection to the central warehouses of the company.

3) Upon order: The products are not available. They need to be ordered by the supplier after the order of the interested customer. They are sent after the collection of all the products in the central warehouses of the company.

4) Available – Special order: The products are available for sale only from the online store and we do not have stock – the product is ordered after the customer’s order.

5) Not Available for collection: The product is not available for collection from stores

The COMPANY takes care of the regular computerized updating of the availability of products and services. However, due to the necessary time required for this work, otherwise due to an inadvertent error (which technically can not be ruled out), it is possible that the indication of availability of a product / service is not accurate. It is also possible, in products of increased demand, the availability to change as long as the customer keeps the product in his “basket” or when sending the order before it is accepted by the Company. Also, despite the diligence shown, the COMPANY can not exclude the case that products temporarily unavailable that are expected to be delivered by a supplier, will not be delivered by the supplier for reasons that concern only him or will be delivered late. For these reasons, the COMPANY declares to the visitors and customers of the online store, that the indication of availability that has an informative character, may in rare cases be inaccurate due to technical or inadvertent reasons, and that the availability of the item will be confirmed with the relevant message. on acceptance of the customer’s order. The Customer trading with the online store explicitly accepts this term.

The COMPANY reserves the right to inform customers in case of inaccurate indication of availability and in case of subsequent (after the submission of the order by the customer) non-availability of any kind (which at the time of the order appeared available or available upon order, etc.), as well as both for possible delivery time and for possible delivery delay. In this case, if it is deemed that the delay makes the transaction unprofitable for the customer, the customer is entitled to unilaterally cancel the order with a written statement (by e-mail) which is made to the detriment of the customer.

Also, the items that are not yet available (“expected soon”, “available upon order”, etc.) have an indicative average delivery time to the COMPANY of 15 days, after which the shipment to the customer is launched. This provision is indicative and not binding on the company: the exact delivery time is left solely to the suppliers. It also depends on the circumstances in general, and any emergency or condition affecting the regular movement of goods is likely to cause even greater delays. The COMPANY undertakes to inform the customer regularly about the information it receives regarding the time of receipt and delivery of the expected item.

If the unavailability concerns only part of the ordered items of an order, the rest of the order is executed normally unless the items in the order are relevant, they will be used as a whole

Although they are of a follow-up nature with each other and the customer declares that the partial fulfillment of the order does not serve his needs or interests, in which case the COMPANY must cancel the entire order.

Also, the various product offers that appear in the online store (with the indications “Booklet Offer”, “Offer”, “Web opportunity”, “Discount” or similar expressions), are always valid for the indicated period and until the stocks are exhausted in each case, that the COMPANY intends to sell at a bid or bargain price, etc. The prices and products marked “brochure bid”, “Offer” or constitute an offer of limited duration are valid until the stocks are exhausted and the respective customer can proceed in the purchase of a single piece. For these items, a strict order of time priority is observed in the execution of orders.

Order Preparation – Information

The user of the online store, if he wishes to place an order, must first follow the process of registering a user in the online store based on the instructions provided by the store (download username and password), in order to be identified and identified by the store, for reasons of security of its transactions in the future.

Once he has collected the products he wants in his “basket”, he has the opportunity to submit through his “basket” the order in which he receives the products and services he wishes to procure. The order is not binding on the company until it confirms its acceptance as below.

Before submitting the order to the customer, the following are announced, as terms of sale and the customer before the delivery of his order, states with the indication “I have read and accept the Terms of Use” that he explicitly informed and accepts the following information which through the order and its special link are announced, namely:

1) The characteristics of the goods and services he ordered as they are described in the pages of the store he visited and result from the use of the relevant links in his online order, which he must use to check each relevant feature, before the transmission of the order so as not to have any doubts about the characteristics and properties of the ordered products and services. The failure of the customer to be adequately informed is not in any case the responsibility of the company but is his sole responsibility.

2) The full name, registered office, postal address, TIN, contact telephone numbers, e-mail address and registration number in the GEMI of the COMPANY.

3) The total price of the goods or services of the order, including VAT. and any other fee, as in the order, are reflected all the additional shipping, delivery or postage charges (also calculated on the body of the order) and any other costs. When these charges cannot reasonably be calculated in advance, the fact that such surcharges may be required is also notified to the order body and the customer must be informed prior to shipment. The prices of the products listed on the website of each product are always the final ones (ie the corresponding VAT is included) and are valid for sale from the online store and delivery of the products with shipment to the customer but also for sale upon receipt from the store. with the trademark “ICON ELECTRIC IKE”. The prices on the presentation page of each product in the online store do not include the shipping costs, which are then calculated on the order page based on the relevant debit rules of the relevant chapter of these terms below. In case the shipping costs can not be reasonably calculated in advance due to the specificity of the place of delivery, the reservation for additional shipping costs is stated in the text of the order and these are calculated and notified to the customer and the acceptance is requested by him, until the final acceptance of the order on behalf of the COMPANY by telephone or electronic communication.

4) It is also stated in the text of the order that in case of an indefinite contract or a contract that includes a subscription, the total price includes the total cost per billing period and what is this period. If these contracts are charged at a fixed price, the total price also means the total monthly cost unless otherwise specified. If the total cost cannot reasonably be estimated in advance, the way in which the price is to be calculated is described.

5) The cost of using the means of distance communication for the conclusion of the contract, when it is calculated on the basis of other the charge outside the basic invoices.

6) The arrangements for payment, delivery, execution, the deadline within which the COMPANY undertakes to deliver the goods or provide the services and, where applicable, the policy applied by the COMPANY to deal with complaints; h) the conditions, the exceptions, the deadline and the procedures for exercising the right of withdrawal.

7) That the customer will be charged with the cost of returning the goods in case of withdrawal.

8) That in case the consumer exercises the right of withdrawal after having used the product / service, and the COMPANY accepts the withdrawal by way of derogation, he must pay a reasonable part of their value to the COMPANY.

9) When the right of withdrawal is not provided under the Law, the information that the consumer will not have the right of withdrawal or, as the case may be, the circumstances in which the consumer loses the right of withdrawal.

10) Reminder of the existence of the seller’s liability for real defects and lack of contracted properties according to articles 534 et seq. Of the Civil Code where contracted property is meant only if it has been contracted in writing.

11) Where applicable, the existence and conditions of application of after-sales support services, after-sales service and commercial guarantees.

12) Where applicable, the need for frequent maintenance of the goods or the existence of spare parts of high cost in relation to the price of the goods at the time of submission of the order.

13) The existence of any codes of conduct or trust marks and the manner of obtaining knowledge of their content, as the case may be.

14) The duration of the contract, where it is applicable, or, if the contract is of indefinite duration or automatic extension, the conditions for the termination of the contract.

15) Where applicable, the minimum duration of the consumer’s obligations under the contract.

16) Where applicable, the existence and conditions of deposit of money or other financial guarantees (such as advance payment of part of the price, etc.) that must be paid or provided by the consumer whenever requested by the supplier.

17) Where applicable, the possibilities of operation of digital content, together with the applicable technical protection measures.

18) Where applicable, any standard interoperability of digital content with hardware and software of which the COMPANY is aware or is reasonably expected to be aware.

19) Where applicable, the possibility of electronic dispute resolution, as well as the possibility of appealing to an out-of-court grievance and redress mechanism to which the COMPANY belongs, as well as the ways to access it.

20) That the submission of the order to the COMPANY creates an obligation to pay the price of the ordered products / services.

21) Whether delivery restrictions apply and which means of payment are accepted.

22) Where applicable, the purpose of processing, the recipients or categories of recipients of the client’s personal data, as well as the existence of the right of access and objection.

Pre-order

Customers can pre-order through the online store the products that appear with the indication “pre-order”. This indication means that the COMPANY until that time has not made the first receipt of such goods for sale but this first receipt is expected in a short time, which should be notified to the customer. In such a pre-order, if it is accepted by the company and the payment is made by credit card or loan financing, the COMPANY is entitled to expedite the collection of the price even pending the first receipt of the type of pre-order. The same, of course, applies to cash payments. The COMPANY is obliged to provide a reasonable stock of products for the satisfaction of pre-orders depending on the availability of its supplier. These products strictly follow the order of priority in the execution of orders. Each change in the original order triggers the entry of a new order, in which case the order of priority is shifted accordingly.

Shipping

The user / customer gathers in his “basket” products and services he wishes to order, controlling the features and the price. Especially before ordering services, it must be informed in advance of the relevant terms of the online store. The company’s service network covers most of the country, but in case a user / customer orders a service for an area that is not covered, the company is entitled then inform him that he does not accept the relevant order of the service without this affecting the validity of the remaining order in relation to other products or services. The customer with the contents of his “basket” prepares his order and sends it to the COMPANY. The mission of part for approval to the COMPANY is an explicit statement of acceptance and consent for all charges incurred in the order by the user / customer. If there is no consent, the customer is entitled to a refund of this payment.

Order confirmation

Each order of the user / customer is always followed by an automated e-mail and / or telephone text message, within a short time, on behalf of the COMPANY, which includes the confirmation of the receipt of the order and repeats its content, as sent by the user /customer. This e-mail from the COMPANY is only a confirmation that the order has been received with the content mentioned and in no case does it constitute acceptance of the order or conclusion of terms of sale. No modification or revision of the order will be accepted unless it is recorded in writing and sent by the customer / user and received by the COMPANY. Confirmation of receipt of the order can be done by phone, if the customer consents and in case a review and revision of the terms of the user / customer order is required, due to an error of inaccuracy or inaccuracy in the price listed in the properties or availability of products / services .

Order Acceptance – Sales training

Following the confirmation of receipt of the order, the COMPANY confirms the correctness of its content in terms of listed prices (no error in price, etc.) and the correctness of its data in terms of availability of products and services.

If no deviation or error is found that requires correction and communication and information of the customer, he accepts the order and by new e-mail or written message on the customer’s phone informs him of the acceptance and notifies the means of verification. and the monitoring of the content of the order, and the course of its preparation for delivery / shipment as well as the estimated delivery time of the products / services. If an error is found in the price or a deviation regarding the availability of the item (due to system reasons or an inadvertent error for which the COMPANY declares in advance that it is not responsible) and if the issue of acceptance by the customer is pending, an additional shipping cost is followed. with the user / customer and the order is re-processed and an agreement is always made before the final approval of the order by the COMPANY by telephone or electronic communication with the customer. In case of disagreement with the user / customer, the parties on both sides reserve the right to cancel the order without compensation. The COMPANY is not obliged in any case, based on the principle of good faith and the habits of transactions, to accept an order and enter into a sale of products or services, which appear in the online store or are printed on the order, due to typographical or computer error, with incorrect price that is, different from the current one based on its pricing policy for that period. If in order such an error in the price is found only in a part of the ordered items, then the order is normally valid only for the other items and is considered not made for the items in which an error was found, unless the items in the order are relevant. , will be used as a whole and have a follow-up nature with each other and the customer declares that the partial fulfillment of the order does not serve his needs or interests, so the COMPANY must cancel the entire order. No additional charge on the order is borne by the customer without his explicit consent.

In case the delivery area is not covered by the distribution network of the COMPANY, and there is a charge for the delivery, the customer is informed in advance about the shipping charge and can choose the carrier if he wishes, and undertakes any relevant obligation to the carrier . In this case, the COMPANY is released from any liability from the moment of delivery of the item to the carrier chosen / indicated by the customer.

Also in case of sending unordered products or services, their non-refusal or failure to return them and the indifference of the customer is not interpreted in any case as their consent, acceptance or declaration of will to purchase them. In case he is asked to return by the COMPANY and he is slow to deliver the items to be returned for a period longer than two (2) working days then his refusal constitutes a statement of intent to purchase the items and the items are considered sold to the customer and he owes to pay cash value.

The customer also has the opportunity to be informed about the progress of the order , either by phone (tel. 2310748938 with local charge), or by e-mail.

Cancellation of an order by the customer due to regret

The cancellation of the customer’s order due to remorse is accepted only if the item has not yet been invoiced and given for shipment by the COMPANY. The cancellation is done by sending an electronic message (e-mail) to the COMPANY on behalf of the customer. The customer must state the exact details of his order. Cancellation does not occur unless a relevant confirmation is sent by the COMPANY by e-mail to the customer.

In case the customer has paid the value of his approved order before the cancellation statement and the COMPANY has already received it, then the COMPANY must return the value received to the customer within fourteen (14) calendar days. the same way he hastened her payment. In case the purchase was paid by bank deposit, the deadline starts from the time the user / customer declares the cancellation and at the same time will notify the COMPANY in writing of the IBAN of the bank account and the competent bank, where he is the beneficiary / co-beneficiary, and which account wishes the deposited price to be deposited. In case of cash payment, this deadline starts from the receipt of the order cancellation statement and will be done after agreement with the customer from a physical store of the COMPANY. Finally, in case a credit or debit card has been charged, then the COMPANY is obliged within the period of fourteen (14) working days from the receipt of the statement, to declare the cancellation of the charge to the bank cooperating with the COMPANY, which then the order to the card issuer of the user / customer bank. In this case the COMPANY is considered to have legally fulfilled its obligations by declaring the cancellation to the cooperating bank (and the return of any received price if it has already been paid to it by the time of cancellation). The COMPANY explicitly states that it has absolutely no responsibility or liability regarding the manner of countering the amount in the customer’s account by the bank that issued his card (especially in the case of interest-free installments, on whether a gradual rebuttal will be made). or immediate early maturity of installments, etc.) and these matters are regulated exclusively by the issuer of the bank card based on its policy and the contract that binds it to the customer.