Return policy

External – Aesthetic Defects

Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to report the existence of aesthetic defects to deadline of ten (10) calendar days from the receipt of the item while in case of expiration of this deadline it loses all relevant rights and it is considered that the aesthetic defect was caused after delivery. In case of timely declaration, the COMPANY is obliged in a short time to replace this item with another, without the external, aesthetic defect. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.

This term applies to the shipment of goods to the address specified by the customer and does not apply to deliveries of items from the physical store, when the item is opened and checked by the customer upon delivery.

Returns of products charged by the COMPANY

The return of products is charged at the expense of the COMPANY

1. In all cases in which other than the items sold are delivered, by type or quantity.

2. In case during delivery the item has packaging damaged, completely or for the most part.

3. In case it is found that the item has a manufacturing defect (if this is confirmed by the authorized repairer who provides the guarantee of good operation) or lack of quality, which quality has been previously agreed in writing with the COMPANY.

4. In case of damaged packaging, the customer has the right not to accept the receipt of the product from the beginning and to request its replacement, after consultation with the COMPANY.

5. In cases of return at the expense of the company, the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is lost.

6. In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless this is a defect that was found later after delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors upon delivery of the item). The return of the products at the expense of the COMPANY will take place either by personnel and means of transport of the COMPANY or by courier or through a transport company.

7. When returning the products, in case of a manufacturing defect or lack of written agreed quality and as the case may be, repair, replacement or cancellation of the transaction will take place if the customer legally rejects the two previous ones, provided that they have previously received and inspected the products by the COMPANY, in case of cancellation, the refund to the customer will be made in the same way as their payment (ie by cash back in case the purchase had been paid in cash, by cancellation of debit debit / credit card in case of purchase with debit of such card and so on) under the supervision of the COMPANY. In particular, in case of debit of the market value by debit / credit card, the COMPANY’s obligation for the refund of the amount is exhausted in the declaration of cancellation of the transaction to a cooperating bank that serves the COMPANY’s transactions (which subsequently the issuer of the debit / credit card in question does not receive it, it will send the cancellation notice to the issuer of the card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer. ). The COMPANY, following this information to the cooperating bank, bears no responsibility for the time and manner of execution of the rebuttal, decided by the issuer of the debit / credit card bank, which is regulated by the aforementioned contract of the bank with the customer.

8. In the case of payment by cash, if the customer had chosen the option “collection from the store”, the refund will be made by returning the money to him from the store where he received the product. The return will be made within fourteen (14) working days of both the product and the price (the last one from the day of the return of the product).

9. In case the products are returned damaged or incomplete the COMPANY has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of its claim against the customer to the price collected.

Returns of products, which are considered defective upon delivery (DOA) at the expense of the COMPANY

1. In the event that a product (s) is found to be defective upon delivery to the customer (hereinafter referred to as DOA for short), its return will also be charged by the COMPANY.

2. The return of the products, which are considered defective upon delivery (DOA) will be accepted with a declaration of the customer within seven (7) calendar days from the delivery to the customer for the mobile phones, and within ten (10) calendar days from the delivery of these to the customer for the other product categories. At the same time, the product must be free from damage or damage due to the fault of the holder, in addition to the diagnosed defect, and must have all the original documents that accompanied the product (eg VAT, Retail Rep. etc.) all its accessories and its complete packaging.

3. The detection of the construction defect is always done with a technical inspection of the device. In the case of white appliances (ie, refrigerators, electric stoves, washing machines, etc.) and air conditioners, it is required to have previously visited the technician of the authorized workshop of the supplier company and a written confirmation of the diagnosis of the appliance failure, in order to be considered that the product was defective upon delivery (DOA).

4. In case of return of products (DOA), and provided that they have been previously received and checked by the COMPANY, the item will be replaced with a similar device (status and features, etc.), otherwise in case the customer refuses according to the replacement law, the money will be refunded to the customer, in the way he paid the purchase price (ie by cash back in case the purchase had been paid in cash, by cancellation of debit / credit card debit in case of purchase by debit debit / credit card, etc.) supervised by the COMPANY. In particular, in case of debit of the market value by debit / credit card, the COMPANY’s obligation for the refund of the amount is exhausted in the declaration of cancellation of the transaction to a cooperating bank that serves the COMPANY’s transactions (which subsequently the issuer of the debit / credit card in question does not receive it, it will send the cancellation notice to the issuer of the card to cancel the charge based on the policy it applies and the contract it has drawn up with the customer. ). The COMPANY, following this information to the cooperating bank, does not bear any responsibility for the time and manner of execution of the rebuttal, decided by the issuer of the bank card or regulated by the aforementioned contract of the bank with the customer.

5. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product.

6. The return will be made no later than fourteen (14) working days of both the product and the price (the return of the price in the above ways within fourteen -14- days from the return of the product to the COMPANY).

7. If the customer has purchased a product that has been considered defective upon delivery (DOA), and has the right to return it at the expense of the COMPANY, according to the above specific provisions, then he can return to the COMPANY, and additional products of this kind. (for example, if a digital camera is considered defective upon delivery, the customer has the option of returning the storage card he / she purchased with the camera).

Right of withdrawal

1. From the day of submission of the customer’s order until the expiration of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when it is many in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first, the customer is entitled to withdraw from the sale.

2. This withdrawal is unjustified and at no charge to the customer and if the item has already been delivered the customer must return the product unused, exactly in the condition in which it was received, with all its parts, the accompanying forms and of its packaging in excellent condition. The return of the item is accepted, only if first the buyer has paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. Withdrawal is not meant in case the customer has used or activated the item at least once in which case the product is now considered used.

3. The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. A sample printed withdrawal statement can be found here.

4. Following the declaration of withdrawal, the COMPANY is obliged to return the price received.

5. The refund to the customer will be made in case the purchase was paid by debit / credit card as follows: the COMPANY will be obliged to inform the bank with which it cooperates for the processing of these transactions, for the cancellation of transaction (in which case, if the issuer of the debit / credit card itself does not receive it, it will send the cancellation notice to the card issuer, a bank to cancel the charge based on the policy in each case it also applies the contract it has drawn up with the client). The COMPANY, following this information to the cooperating bank, does not bear any responsibility for the time and manner of execution of the rebuttal, which is decided by the issuer of the bank card and is regulated by the aforementioned contract of the bank with the customer.

6. In the case of cash payment, if the customer had chosen the option “collection from the store”, the price will be refunded by returning the amount to him from the store where he received the product.

7. The return will be made no later than fourteen (14) working days of both the product and the price (of the latter, within fourteen -14- days from the return of the product).

8. Delivery costs are not refundable only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY. The customer is also obliged (unless the supplier has offered to pick up the goods himself) to return the products within 14 calendar days from the day on which he notified the withdrawal.

9. The COMPANY is entitled to reject the statement of withdrawal if the item is not offered for return legally and properly, ie in the condition that was delivered and not used. The customer, if the COMPANY at its sole discretion and by way of derogation, accepts a return of a used item in view of withdrawal, is responsible to compensate the company for the reasonable reduction of the value of the item, due to its use. The COMPANY has the right to agree with the customer its compensation even with mutual set-off. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.

Exceptions to withdrawal

There is NO retreat to:

• Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier

• Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery, such as personal care items (hair removal machines, shavers – cutters – razors, brushes, toothbrushes and thermometers) ).

• Contracts in which the consumer has specifically requested a visit from the supplier in order to carry out emergency repairs or perform maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods.

• Sale of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery

Safe products – Warranty terms

The products available from the COMPANY are durable products which have all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language, where this is mandatory by law. The warranty form, if provided, always includes the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration, its local validity, as well as the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, as long as the following conditions are met:

• There must be a guarantee from the dealership and proof of purchase of the device.

• The fixed components of the device (Serial No.) have not been altered

• Do not exclude damage based on the manufacturer’s warranty form